Common questions

Question: What is ONEFIT?

Answer: ONEFIT is a mobile phone application that helps you to discover, plan and book various types of fitness, sports and wellness activities offered by best fitness studios, sports complexes and gyms located in Ulaanbaatar. ONEFIT gives you a freedom to enjoy any fitness or sports activity anywhere and anytime. In just a few finger flicks you will discover a whole new world and have new friends who love fitness!

Question: How does ONEFIT work?

Answer: Very simple! 

• Become a member by choosing your favorite membership plan and making the payment 
• Browse through and search various categories of fitness and sports activities filtering by location, schedule and rating 
• Select what you like and reserve it for the same day or plan your week in advance 
• Rate the activity and share your reviews with other members on ONEFIT blog or your friends on social media 

Download our mobile app to access a huge variety of activities and find a place near your work or home whether you want to do yoga, swim, improve your dancing or to bust your stress go for a workout.

Question: How do I join ONEFIT?

Answer: Just download the ONEFIT app via the Apple App Store / Google Play Store and open your account. Healthy lifestyle, fitness and sports lovers are waiting for you to join.

Question: Where can I use ONEFIT?

Answer: Currently, ONEFIT is available in Ulaanbaatar only. We are working hard to include Erdenet and Darkhan so that you can stay active even while you are traveling for holiday or business across these locations. More cities will come soon! 

Question: What is ONEFIT membership plans?

Answer: ONEFIT currently offers three types of monthly membership plans. Each plan provides certain number of passes a month to any fitness classes and activities for a fixed monthly membership fee. You will be able to go for all fitness activities that are marked *Part of your membership plan. With a monthly membership plan, you can enjoy the freedom of working out wherever and whenever you want! Please note that certain partners have limitations on how many times you can visit them each month. Do check the respective partner’s page to see the exact number of visits that you are entitled to.

Question: How much does a ONEFIT membership plan cost?

Answer: It varies by membership plan. Please see detailed information on the costs of membership plans here.

Question: Who are ONEFIT Partners?

Answer: ONEFIT works with a large number of amazing fitness studios, gyms, and sports facilities located in Ulaanbaatar. Every day, we are adding more partners across various locations. Click here to see our existing partners. If you know of any fantastic service providers that you would like to see on ONEFIT, do recommend and we will reach out to them.

Question: When can I start booking activities?

Answer: You can book activities right after you select a membership plan that is suitable for your lifestyle and make your payment – so you can start using it immediately.

Question: How many classes can I attend with my ONEFIT membership?

Answer: The number of activities you can take during your monthly cycle varies by membership plans. For example, a subscriber for Healthy & Fit membership plan can attend a maximum of 12 activities while a subscriber for Check It Out membership plan can attend a maximum of 3 activities during his or her monthly cycle. However, the number of visits for each studio during one monthly cycle varies depending on the partner. For example, Subudi Yoga allows 3 visits for each of its activity whereas Vista Health Club at Orchlon allows only 2 visits per monthly cycle. Please see detailed information on the types of membership plans here.

Question: What is ONEFIT credit?

Answer: Collecting ONEFIT credit is very easy!

1. Send an invitation to your friend. You can send an invite to as many friends as you want.
2. Your friend signs up with your promo code and get a MNT 5,000 on their first monthly membership payment. Promo code is valid only on the first purchase. 
3. MNT 5,000 will be automatically credited in your account for each friend who purchased a membership plan.

Question: What do the Easy, Medium & Hard levels mean?

Answer: We offer a range activities to suit various levels of fitness and/or skills. While most of the activities are suitable for all – from beginners to experts - some activities require a minimum fitness level. We encourage all members to follow their own pace in each activity.

Question: How do I pay my membership plan?

Answer: Payment can be made in a following way.

• Online using your internet banking service;
• Online using payment app such as Most Money; 
• Bank transfer by going to your bank or
• By cash (please see our address here). 

Question: How can I put my membership plan on hold?

Answer: Below is our terms and rules for putting your membership plan on hold.

1. You can put your plan on hold once for a month
2. If you will not use your plan for 7 or more consecutive days
3. Go to MORE - BUY MEMBERSHIP menu and press HOLD button
4. Choose the number of days you wish to put your membership on hold
5. Now you can go on your vacation, trip or just take a break from working out without any worry.